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At Crexalonoph, we want you to be satisfied with your handcrafted accessories. This Return Policy outlines terms for returns and exchanges.
You may return eligible items within 30 days of receipt for a full refund. Items must be unworn, in original condition, with all tags and packaging. Contact us before returning.
Eligible for return:
Cannot be returned:
To return an item:
Return shipping is your responsibility unless the item is damaged, defective, or incorrect. Use trackable shipping. We are not responsible for items lost during return shipping.
Refunds are processed within 5-7 business days after receiving your return. Refunds go to the original payment method. Allow additional time for your bank to process.
We do not offer direct exchanges. Return the original item for a refund and place a new order for your preferred accessory.
If your accessory arrives damaged or defective, contact us immediately with photos. We will arrange a replacement or full refund at no cost, including return shipping.
If you receive an incorrect item, contact us within 7 days. We will send the correct item and provide a prepaid return label.
Cancel within 24 hours of ordering for a full refund, if production has not begun. Custom orders cannot be cancelled once production starts.
For return questions:
Crexalonoph
80 London Street, Hamilton 3204, New Zealand
Phone: +64 6 356 1456
Email: hello@crexalonoph.world