Return Policy

Last Updated:

At Crexalonoph, we want you to be satisfied with your handcrafted accessories. This Return Policy outlines terms for returns and exchanges.

30-Day Return Window

You may return eligible items within 30 days of receipt for a full refund. Items must be unworn, in original condition, with all tags and packaging. Contact us before returning.

Eligible Items

Eligible for return:

  • Unworn scarves with original tags
  • Unworn jewelry in original packaging
  • Damaged or defective items
  • Items significantly different from description

Non-Returnable Items

Cannot be returned:

  • Custom-designed accessories
  • Worn items or items showing use
  • Items without original tags
  • Final sale items

Return Process

To return an item:

  • Contact us at hello@crexalonoph.world or +64 6 356 1456
  • Provide order number and return reason
  • Receive return authorization
  • Package item securely with original materials
  • Ship to provided address
  • Keep tracking information

Return Shipping

Return shipping is your responsibility unless the item is damaged, defective, or incorrect. Use trackable shipping. We are not responsible for items lost during return shipping.

Refund Process

Refunds are processed within 5-7 business days after receiving your return. Refunds go to the original payment method. Allow additional time for your bank to process.

Exchanges

We do not offer direct exchanges. Return the original item for a refund and place a new order for your preferred accessory.

Damaged Items

If your accessory arrives damaged or defective, contact us immediately with photos. We will arrange a replacement or full refund at no cost, including return shipping.

Wrong Item

If you receive an incorrect item, contact us within 7 days. We will send the correct item and provide a prepaid return label.

Order Cancellations

Cancel within 24 hours of ordering for a full refund, if production has not begun. Custom orders cannot be cancelled once production starts.

Contact Us

For return questions:

Crexalonoph

80 London Street, Hamilton 3204, New Zealand

Phone: +64 6 356 1456

Email: hello@crexalonoph.world